FAQ

What are your shipping rates?

Fast + Free Shipping for All Orders over $150
US orders: $10 flat rate under $150
International orders: $15 flat rate under $150

When will you ship my order?

We ship all orders in 1-2 business days with DHL, USPS, or FedEx. Expected delivery in the USA is 2-5 business days, 4-6 business days to Canada, 6-14 business days to Australia & EU.

Are there any delays due to Covid-19?

We are taking extra precaution on the handling of your order and as a result, our new processing time is within 1-2 business days with DHL, USPS, or FedEx. Expected delivery in the USA is 2-5 business days, 4-6 business days to Canada, 6-14 business days to Australia & EU. If you need your order sooner, we highly recommend you email us orders@thehandloom.com with the subject line urgent, your order # and let us know when you'll need your order. We are usually able to accommodate. Once your order is processed, most orders will arrive within 4-5 business days.

How can I cancel my order?

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email orders@thehandloom.com.

How can I return my order?

Returns are accepted on ALL products. Yes, even Sale items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email orders@thehandloom.comfor return instructions and get a unique RMA number for mailing.

When will I get my refund?

Your return request will be processed within 4-7 business days after we receive your item(s). If you are expecting a return payment, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

Do I pay tax for international orders?

The Handloom cannot be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from The Handloom, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Handloom. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.

I'm in Canada, and I cannot pick up my package until I pay the bill from FedEx, what is this and why do I have to pay?

We understand that these extra duty and tax fees are inconvenient. However, these fees are set by your country. More information on import duty and tax fees can be found here: http://www.dutycalculator.com

I’m in California, can I pick up my order?

Unfortunately, we do not have a retail store, so at this time we cannot allow pick-ups.

Where are you located? Do you have a store? Do you have any offline store locations?

Our main office is in Los Angeles, California. Unfortunately, we don’t have a store, but we work with many outlets across the World.

What are your hours?

We sincerely apologize if you have attempted to contact us and have been unsuccessful. We are open Monday through Friday from 9:00am to 5:00pm and closed for lunch from 12:30pm to 1:30pm. Our customer service representatives are working to return your call as soon as possible. We highly recommend emailing us as it is the fastest way for us to address your problem. For general questions, please email us at orders@thehandloom.com.

What is your return policy?

Returns are accepted on ALL products. Yes, even Sale items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please emailorders@thehandloom.comfor return instructions and get a unique RMA number for mailing. Timeline for returns: Your return request will be processed within 4-7 business days after we receive your item(s).If you are expecting a return payment, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed. Please note that all customers are responsible for shipping charges, we don’t provide return labels.

I am an international customer; how do I return my items?

Please contact orders@thehandloom.comfor your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to The Handloom, we recommend adding insurance with tracking to ensure your package arrives at our office.

Get in touch

Have questions about your order, or a general enquiry?