ORDER CHANGES AND CANCELLATIONS
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email firstname.lastname@example.org. Orders are usually dispatched within 24 hours.
Returns are accepted on ALL products. Yes, even Sale items. However, all returns/exchange must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return. Please email email@example.com for returns.
Please allow 1 business day to receive return instructions and follow them carefully. All returns needs to be mailed back to our office address provided in the instructions. We will incur a $4 penalty per each returned item that was mailed to a different address than our office address.
TIMELINE FOR RETURNS:
Your return request will be processed within 4-7 business days after we receive your item(s).
If you are expecting a return payment, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS):
The Handloom cannot be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from The Handloom, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Handloom. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.