ORDER CHANGES AND CANCELLATIONS
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email email@example.com. Orders are usually dispatched within 24 hours.
Returns are accepted on ALL products. Yes, even Sale items. However, all returns must be postmarked within 15 days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards and boxes must be included with your return.
The Handloom Returns
2143 Clinton St.
Los Angeles, CA 90026
Order Number (please provide it on the package)
Once received in our warehouse, we will inspect and process the goods. Please allow 5 business days to receive your exchange/refund. To keep you informed, we will send you an email confirming your exchange or refund and how it is being processed to your original form of payment.
Your return will usually be processed within a week. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
If your item arrived damaged or you got the wrong item, email us at firstname.lastname@example.org 15 days from the date your order arrives.Please notify The Handloom about an issue with your purchase along with a photo of the fault.
TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS):
You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and The Handloom is not responsible for any fees charged by customs. If you decide to refuse any shipments from The Handloom, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Handloom. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.