Returns & Exchanges


RETURN PROCESS:

  • To start a return process, please click here
  • The return must be requested within 14 calendar days of the delivery date.
  • Item/s must be returned in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements, your return will be sent back to you at an additional charge.
  • All customers are responsible for return shipping charges
  • All initial shipping costs (including duties) are non-refundable.
  • We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee (2.98 USD) at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee (12 USD) later at the rates that we require on the date you ship your item(s) back to us for a return.
  • Please note: Items purchased as part of a bundle cannot be returned individually. To be eligible for a return, the entire bundle must be sent back together.
  • For additional information, please email orders@thehandloom.com

 

EXCHANGE PROCESS:

  • To start an exchange process, please click here
  • The exchange must be requested within 14 calendar days of the delivery date.
  • Item/s must be shipped in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements, your return will be sent back to you at an additional charge.
  • During the exchange process, you have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released.
  • Customers will either have to pay an upsell if the exchange item is more expensive or will receive a partial refund if the item is less expensive.
  • All customers are responsible for exchange shipping charges
  • All initial shipping costs (including duties) are non-refundable.
  • We offer you the option to unlock free exchange shipping later for the eligible items in your order by paying a small returns fee (2.98 USD) at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee (12 USD) later at the rates that we require on the date you ship your item(s) back to us for a return.
  • Please note: Items purchased as part of a bundle cannot be returned individually. To be eligible for a return, the entire bundle must be sent back together.
  • For additional information, please email orders@thehandloom.com

 

Additionally, returns or exchanges are not accepted on "Final Sale" items.

All "Final Sale" items cannot be returned or exchanged unless our team determines they are faulty. In such cases, they are not eligible for a refund, exchange, or store credit.

 

TIMELINE FOR RETURNS

Once your return has been received at our Los Angeles, CA warehouse facility, please allow up to 3-5 business days for your return to be finalized. You will receive an email notification when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

 

INTERNATIONAL ORDERS:

We do not accept returns for international orders.

TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS)

The Handloom cannot be held responsible for any additional taxes and duties. In the event that you decide to refuse any shipments from The Handloom, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to The Handloom. This amount will be subtracted from your merchandise refund. Returns must be sent via DHL, FedEx, or UPS and U.S. Postal Service. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Please be sure to package returns well, as items damaged from improper packaging will not be accepted.

Please contact us to initiate the return or exchange process.

 

ABOUT OUR NATURAL GARMENTS:

Our garments are entirely handmade. Since our fibers are natural and most of the fabrics are handwoven, there can be slight inconsistency within each garment. Slight color variations, slight spec difference (within tolerance) and fabric texture are normal. As much as we want our products to be 100% perfect and consistent, it's not always possible. We have learned to love these qualities as they mimic earth’s own inconsistent, yet naturally perfect beauty.

 

STOLEN/RETURN PARCELS:

It is the customer's responsibility to provide a complete and accurate shipping address. The Handloom is not liable for parcels that are returned to our warehouse due to an incomplete, incorrect, or undeliverable address provided by the customer.

If a parcel is returned to our facility for this reason, any reshipment costs, including the original cost of shipping (even if the original shipment qualified for free shipping) will be charged to the customer. Please double-check your delivery details at checkout to avoid unnecessary delays and charges.

The Handloom is not responsible for any stolen or missing parcels not handed directly to the nominated courier.